Call Before Delivery
By requesting a free "Call Before Delivery" the carrier will call you approximately 24 hours before the estimated arrival of your order to schedule a delivery appointment. Selecting this option may add an additional day to your order's transit time. A 4-hour delivery window is typical (varying by carrier and destination).
A "Call Before Delivery" is required for residential deliveries and recommended for businesses with irregular hours. "Call Before Delivery" only applies to the item(s) in your order shipping via common carrier.
If the carrier misses the delivery appointment, they will reschedule it. If you are unavailable to accept your delivery during the scheduled appointment, a redelivery fee may apply. Additional fees will apply if you require a time-specific delivery in which the typical 4-hour window is shortened.
If delivery is unable to be completed due to "Call Before Delivery" not having been selected during checkout, the carrier may charge a redelivery fee. In these situations, we will email you regarding the fee and charge the card on file if necessary to avoid additional fees with the carrier.
Orders shipped to Canada may incur additional duties, taxes, and other fees. These charges will be billed to you directly from the carrier and as such will not be reflected in our shipping charge at checkout.
Orders shipped via common carrier require a broker to facilitate the import of your items into Canada. If you did not provide your broker’s information during checkout, we will contact you before processing your order. If we cannot ship your order in one complete shipment, you will be responsible for any additional brokerage fees.
Commercial and Residential Shipping Addresses
Commercial carriers will deliver the vast majority of our products to a residential shipping address. If you operate a business out of your home, you must still select "residential" in your shopping cart.
Damaged/Missing/Lost Items - Common Carrier
If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:
-note it clearly on the delivery receipt before signing
-keep your copy of the delivery receipt
-contact us within 1 business day
-keep the damaged packing materials for inspection
-take photos of the damaged items and packaging
Though our warehouses give great attention to packaging every order for shipment, damage can occur in transit. In the case of damage we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this on the delivery receipt, we CANNOT guarantee any compensation for damages.
There are rare occasions where our freight carriers may lose a shipment. In this situation it is our highest priority to locate your items. Dock checks with the carrier take approximately 3-5 business days to complete. If your shipment is found, we will proceed with the delivery to your location. If it is deemed lost, we will work with you to find a satisfactory resolution.
Damaged/Missing/Lost items - Ground
Upon receiving your order, please inspect it for damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 5 business days of receipt so we can find a solution for you. We may request pictures of the damage to help with this process.
There are rare occasions where our carriers may lose a shipment. In this situation it is our highest priority to find your items and we will work with the carrier to do so. Traces with ground carriers take approximately 1-3 business days to complete. If your shipment is found, we will proceed with the delivery to your location. If it is deemed lost, we will work with you to find a satisfactory resolution.
Due to the strict time-frame to deliver refrigerated and frozen food items, if an item is damaged or missing, please inform us within 1 business day of your shipment’s original ETA so we can find a solution for you. We may request photos.
You are responsible for checking the internal temperatures of refrigerated and frozen products immediately upon delivery to ensure they are received at food-safe temperatures according to USDA guidelines. Please contact us within 1 business day of your shipment’s original ETA if you have any concerns about the temperature or conditions of your shipment. Once the shipment is received you are responsible for storing or handling the items properly to maintain food safety.
Our warehouses strive to have orders processed and ready to ship within 1-2 business days. Most products ship from one of our warehouses within the U.S. However, when items are shipped directly from the manufacturer, delivery times can vary. Common carrier deliveries typically range from 1 to 10 business days. Ground shipping can take anywhere from 1 to 7 business days. If your delivery time is over a holiday, please add an additional day for delivery. Our warehouses observe the following holidays: Christmas, New Year’s, Memorial Day, 4th of July, Labor Day and Thanksgiving. Shipping companies may observe additional holidays. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed.
If you need your order more quickly, you may select Second Day or Next Day in your shopping cart (availability dependent on your location). These options guarantee that the order will be prioritized in our system and arrive by the end of the following business day (Next Day), or the end of the second business day (Second Day), where applicable. These options are not available for common carrier orders. Inclement weather may cause shipping delays that are not covered by this guarantee.
These orders must be placed before 2:00 p.m. EST to ship same day and are only available for delivery on business days. For orders shipping directly from the manufacturer, shipping cutoff times may vary. Next & Second Day orders received after 2:00 p.m. EST will be processed on the following business day.
We primarily ship throughout the U.S. and Canada. We also fulfill small parcel shipments to select countries internationally. We are unable to ship to PO boxes, APO/FPO boxes or Viabox at this time. If you plan to ship to a carrier store location such as a FedEx or UPS Store, please be aware that these locations will not accept deliveries from one another. If a shipping carrier deems your address inaccessible for delivery, they will make final delivery at the closest shipping terminal or return the shipment to our warehouse. Contact Customer Solutions if you have any questions.
In addition to the United States and Canada, we can ship most items via an international air service to the following countries:
Trinidad and Tobago
U.S. Virgin Islands
We also ship to U.S. based freight forwarders; however, you are responsible for contacting them to set up an account before placing an order. Freight forwarders will charge additional fees for their services, which are separate from our shipping and handling charges. We are unable to accept and load customer containers directly from our warehouse locations.
Duties and Taxes
The 7 Cedars Supply is U.S. based, therefore duties and taxes will be assessed on any items shipping outside of the United States. Duties and taxes depend on the type of items being shipped, harmonized codes, and the discretion the customs agents have in evaluating these costs. The charge shown on our website’s shipping calculator will not show these fees.
Equipment Installation Checklist
To be sure everything goes smoothly when it comes to installing your new equipment, please consult our handy equipment installation checklist at the following link prior to finalizing your order: Equipment Installation Checklist
If your order is being shipped to a U.S. based freight forwarder, all of our Shipping Policies apply when it is received at their warehouse. 7 Cedars Supply will not be held responsible for any damaged and/or missing items or material differences should the freight forwarder not follow all applicable Shipping and Returns policies, or should such issues occur in shipment from the freight forwarder’s location to the final destination.
If you do not have an elevated loading dock or forklift to unload your items from the truck, you will need a liftgate and must select this option at checkout. The "Common Carrier w/ Liftgate" option includes the fee for the liftgate. A higher fee may apply if a liftgate must be added after an order has shipped. If delivery is unable to be completed because a liftgate was not selected during checkout, a redelivery fee may apply in addition to a liftgate fee. In these situations, we will contact you via email regarding the appropriate fees and charge the card on file if necessary in order to avoid additional fees with the carrier.
Some items may be too large or heavy for a liftgate and will require a truck-level loading dock. If you do not have one, we recommend selecting White Glove delivery. If you are unsure, contact our Customer Solutions Team.
Notice to Residential Customers
While 7 Cedars Supply is designed specifically for those in the commercial food service industry, we will ship most items to residential customers. As a residential customer, please consider the following information when placing your order:
Commercial Refrigeration and Cooking Equipment
It is important to keep in mind that many of these items may not meet your consumer-level expectations if used in your home. Commercial cooking equipment is:
-designed for functionality and heavy use
-often much louder than a comparable non-commercial piece of equipment
-not typically as energy efficient
-not as insulated and tends to generate more heat
Many pieces of commercial equipment also require a ventilation hood system, and a fire-suppression system to adhere to local fire and building codes.
Use of commercial equipment in your home will likely void your homeowner's insurance as well as the equipment manufacturer's warranty.
The right is reserved to deny shipment for residential usage; if this occurs, you will be notified as soon as possible.
If you have any question about a particular piece of equipment you're considering for non-commercial use, please contact our Customer Solutions Department.
For more information, please see our policies regarding Generic/Unbranded Items, Images and Image Colors.
Methods & Charges
The vast majority of our products can be shipped with a parcel carrier to a residential address. Bear in mind that these carriers charge more to ship to a residential address versus a commercial address.
We do not offer compensation for damaged packaging as our packaging is solely designed to keep your items safe. However, if the items you ordered sustained damage in transit, please contact us right away so we can arrange for compensation or replacement. In an effort to be more eco-friendly, we may ship items in recycled boxes which could contain descriptions unrelated to the products inside. This also allows us to cut costs on packaging which allows us to lower our prices overall. Be sure to look inside your box before refusing a shipment.
Refrigerated and Frozen Foods Shipping
We only ship perishable items on select days of the week in order to keep the transit time down.
Ground: Orders ship Monday through Wednesday with most orders placed before 2 p.m. EST on Wednesdays being fulfilled that same day.
Second Day: Orders ship Monday through Wednesday. Orders placed before 2 p.m. EST on Wednesdays will ship the same day.
Next Day: Orders ship Monday through Thursday. Orders placed before 2 p.m. EST on Thursday will ship the same day.
Orders placed after the cutoff will ship the following Monday.
Special Order Items
In order to maximize the products we’re able to offer, some items on our website are not normally stocked in our warehouses. These items may be shipped directly to you from the manufacturer, or brought into our warehouse with our next stock order from the manufacturer and then shipped to you.
Please note: we are not always able to cancel special order items once the order is placed, and may not be returnable.
While we do try to consolidate shipments as much as possible, we cannot guarantee every item will ship together. If multiple shipments are required, the full amount of the shipping costs will be charged in the first shipment. If you want part of your order shipped expedited and the other part shipped using standard Ground, please place two separate orders.
Warehouse Pickups and Customer Shipping Accounts
All orders placed through 7 Cedars Supply will be shipped to their destination via a commercial carrier. For safety, insurance, and logistical reasons, customers cannot pick up orders from our warehouse. Due to the high volume of orders we process daily, we are unable to use our customers' shipping account numbers.
White Glove Delivery
White glove delivery goes beyond what standard common carrier delivery offers.
The White Glove agent will call to schedule a delivery appointment within a 4-hour window. Upon delivery, trained professionals will unload your large item(s) from the truck, bring it into the room of choice, unpack it, and remove all packaging debris from the premises.
White Glove delivery typically adds 5-7 business days to your order's transit time, and only includes 30 minutes of on-site time. If on-site time beyond 30 minutes is required, you may be responsible for additional fees. On-site time will begin when the agents arrive at your location.
While the agents will bring the items into the location of your choice, this service does not include set-up of the items being delivered, such as installation of casters, shelves, or other accessories. Small items will not be unpackaged individually; they will be set in place and debris and packaging material will not be removed.